Refund policy

Damasori LLC

At Damasori, we stand behind the craftsmanship and durability of every piece we create.
This policy outlines your rights and our procedures regarding returns, exchanges, and warranty coverage.

1. Lifetime Warranty on Quality

Damasori LLC provides a Lifetime Warranty covering manufacturing defects and structural issues.

1.1 What the Lifetime Warranty Covers

  • Manufacturing defects

  • Structural flaws (e.g., solder points, joins, integrity failures)

  • Abnormal wear not caused by misuse

1.2 What the Warranty Does Not Cover

  • Normal wear and tear

  • Damage caused by misuse, accidents, improper care, or modifications

  • Tarnishing or oxidation due to skin pH, water, chemicals, or environment (unless otherwise specified)

1.3 How to Submit a Warranty Claim

To file a warranty request, please contact us at:
📧 support@damasori.com
Include your order number and clear photos/videos of the issue.
If a defect is confirmed, we will repair or replace the item at no cost.

2. 30-Day Return Window

You may return any eligible product within 30 days of delivery.

2.1 Return Eligibility Requirements

To qualify for a return:

  • The item must be unused and in original condition

  • All original packaging must be included (box, accessories, certificates)

  • The request must be submitted within 30 days of delivery

2.2 Non-Returnable Items

The following items cannot be returned unless defective:

  • Customized or engraved products

  • Special-size or made-to-order rings

  • Limited-edition or personalized collections

Damasori reserves the right to refuse returns that show signs of wear or damage.

3. Refunds

Once your return is received and inspected, you will be notified of approval or denial.

If approved:

  • Refunds are issued to the original method of payment

  • Processing typically takes 3–7 business days after approval

  • Shipping fees and insurance fees are non-refundable

If a returned item is not in acceptable condition, it may be sent back to you without refund.

4. Exchanges

Exchanges are available for:

  • Size adjustments, when possible

  • Replacement of a defective item covered under warranty

Please contact support@damasori.com before sending any item back.

5. Return Shipping

Unless the return is due to a confirmed defect, customers are responsible for return shipping costs.

For your protection, we recommend using a tracked and insured shipping method.
Damasori is not responsible for lost or damaged return shipments.

6. Contact Information

For all return, refund, or warranty inquiries:

📧 support@damasori.com
Damasori LLC